Megan Gilbert, who regularly uses Stagecoach buses, took to Twitter to find the whereabouts of her expected bus.<\/p>\n
Despite the bus tracking on the company\u2019s app, Stagecoach responded to inform her of the no show which resulted in Megan and her friend losing out on food they ordered to pick up through \u2018Too Good To Go\u2019.<\/p>\n
\u2014 Megan (@meganetg16) February 13, 2022<\/a><\/p><\/blockquote>\n
Megan said: \u201cMy friend and I joke about how unreliable that they are! The buses in my area are known for being late regularly.<\/p>\n
\u201cI hadn’t exactly lost a lot of money three days ago when that incident happened.<\/p>\n
“It’s still frustrating that we lost those orders due to Stagecoach stopping that service due to technical issues and restarting it after the stop that we were at.\u201d<\/p>\n
This isn\u2019t the only incident where Megan has been let down by Stagecoach\u2019s services making a point that this has occurred over several years, making her late to college and impacting her education.<\/p>\n
Disruption<\/h2>\n
Another Stagecoach user, nurse Poppy Harris, said: \u201cI find their service a bit hit or miss. It\u2019s very fairly priced and somewhat reliable but when they\u2019re late it completely disrupts my day.<\/p>\n
\u201cI use it (Stagecoach) to get to work, and due to the nature of my work it\u2019s imperative that I\u2019m there on time, as sometimes I\u2019m the only nurse on my ward.<\/p>\n
\u201cIf my bus doesn\u2019t turn up, I have to pay for an uber instead which can cost up to \u00a325 for one ride due to the times of my shifts and distance I have to travel.<\/p>\n
\u201cThis happens maybe once or twice a fortnight which I know isn\u2019t loads but it really adds up over time.<\/p>\n
\u201cI always use the app but because of the pandemic and changing timetables it sometimes doesn\u2019t regularly refresh which leaves me in the dark about whether it\u2019s coming or not.<\/p>\n
\u201cWe can\u2019t predict hold ups like collisions that may impact it but it\u2019s still annoying.\u201d<\/p>\n
Bus users say the Stagecoach app doesn’t always regularly refresh leaving them in the dark over whether their bus will turn up<\/figcaption><\/figure>\n A spokesperson from Stagecoach said: \u201cWe apologise for any inconvenience caused by delayed services or issues that customers may experience with the tracking feature in our app.<\/p>\n
\u201cMost of our services are trackable in real-time. However, we are aware of an issue with the service provider that is affecting the tracking on some services and we are looking to get this resolved as quickly as possible. <\/p>\n
\u201cServices in the area have also been impacted by roadworks in Cheadle and Gatley which have resulted in delays of up to 30 minutes at peak times. This information has been shared with our customers on Twitter to help them plan their journeys and we have also discussed the impact of these works and the delays caused to our services with both TfGM and Stockport Council.<\/p>\n
\u201cIf any customers are experiencing service delays or issues with the tracking feature in our app, we would ask them contact us on Twitter @StagecoachGM for up-to-date travel information.\u201d<\/p>\n
In September, Stagecoach bus drivers in Greater Manchester to walk out over pay disputes<\/a>.<\/p>\n
Sharon Graham, Unite general secretary, said at the time: \u201cBosses at Stagecoach should know that Unite is ready for a relentless campaign if our Manchester members vote for strike action.<\/p>\n
\u201cUnite members all over the UK are voting for industrial action right now over Stagecoach\u2019s \u2018penny pinching\u2019 on pay. Stagecoach’s board should be in no doubt that Unite is now wholly dedicated to advancing the jobs, pay and conditions of its members.\u201d <\/p>\n
![\"Bus](\"http:\/\/wordpress.satellite.mmu.ac.uk\/northernquota-old\/wp-content\/uploads\/sites\/437\/2022\/03\/img_5163_1-scaled.jpg\" "\\"Bus")